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Návrh Školení
Introduction
Stage 1: Understanding Yourself
To understand others, you need to have a good understanding of yourself, your behaviors, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meeting for team members: a meeting with a certified PRISM trainer to discuss the report.
During the meeting, each person will discover:
- Their strengths, potential weaknesses, and difficulties in action and cooperation with others
- To what extent do they fully utilize their potential
- What actions may be stressful
- In what work environment do they feel best
- What they need to cooperate and communicate well with others
2 meetings for the leader:
- Discussing the report as above and reviewing the leadership style, its strengths, and potential challenges and difficulties arising from this approach.
- Comparing the leader's preference profile with the team's preference results During the meeting, the leader will gain a better understanding of how their leadership style may impact the team.
Stage 2: Understanding The Team
To have a chance to understand others, it is worth discovering the similarities and differences between yourself and other team members. Similarities build understanding, differences help discover other perspectives on the same issue and be more creative and innovative in your approach.
- Training with workshop elements on the characteristics of different behavior preferences, their interdependencies, and how they affect our communication and cooperation with others. Through this part, participants will build a foundation for understanding the origins of human behaviors and attitudes, which can help them open up to different approaches.
- Discussion on individual preferences, strengths, motivators, needs, and cooperation difficulties. Finding similarities and significant differences in the team.
- Discussion on cooperation challenges and finding solutions to them.
- Learning and analyzing the team profile according to PRISM, team strengths and potential weaknesses, communication needs, and cooperation needs.
- Developing areas in which the team wants to enhance its efficiency and analyzing how the team can utilize its strengths to achieve this.
Stage 3: Effective Communication With The Client
A good understanding of your strengths, needs, and challenges, and a better understanding of diverse perspectives within the team provide a solid foundation for better understanding the client and tailoring communication methods to them. This allows for more effectively addressing their needs and offering the best services and products that solve their biggest problems.
During the training, participants will:
- Discuss challenges in working with clients and their sources
- Learn to identify different clients' behavior preferences and tailor communication methods to them
- Find out what messages to use so that a client with specific preferences opens up and which ones to avoid because they might close off to cooperation
- Practice various forms of messages dedicated to different client types, learning how to better tailor communication methods to the client
- Work on examples of client interactions from their experiences and develop new strategies for similar situations based on the knowledge gained during the training
Summary and Next Steps
Požadavky
- No prerequisites required
Audience
- Team leaders
- Team members
21 hodiny
Reference (4)
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)
Paul - GEA Refrigeration Netherlands N.V. IT
Kurz - Communication and Teamwork
all topics from list were addressed but trainer adapt it to the question from the group
Iwona - LKQ Polska Sp. z o. o.
Kurz - Team Building and Management
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Kurz - People and Team Management
the pace, the information provided. the way it as taught with theory and practice cases, handouts, exercises, etc.
